Bookings

• Guests operate on a first come first serve basis.
• For bookings, please phone +27 82 371 7726/011 462 2022 or email bookings@ntcgroup.co.za.
• Our services however operate 24/7 including public holidays at normal rates (no surcharge for out of hours/public holidays).
• Walk-ups are accepted.
• Please ensure that the information given to the booking agent is correct.
• Please ensure we have received your booking details. A confirmation email or sms or email will be sent once your booking has been confirmed.
• Clients must insure they are ready at appointed collection times (maximum 15minutes waiting time), due to other scheduled transfers.

These payment methods are accepted:

• EFT (Electronic Transfer).
• Cash.

Smoking & Alcohol

• We operate on a no smoking policy on all our vehicles.
• Exclusive guests reserve the right to refuse the consumption or carriage of alcohol in our vehicles.

Pets

• No pets are allowed on any of our shuttles with the exception of guide dogs for visually impaired passengers. 

Right to Refusal

• NTC Tours reserves the right to refuse service or carriage to any passenger (‘s) who intends or causes harm to a fellow passenger, the driver or vehicle.

Liability

• NTC Tours reserves the right to subcontract other companies to do the transfer.
• NTC Tours will not be liable for any lost or damaged personal belongings.
• NTC Tours will not be liable for any delays caused by traffic, or any unforeseen circumstances.
• NTC Tours will not be liable for any expenses arising as a result of any delays caused.

Rates

• Rates are subject to one collection point. 
• A R50 surcharge is applicable per additional stop.
• Additional stops apply to a maximum of 10km’s apart.
• In the event of additional stops exceeding 10km’s, we reserve the right to charge for more than one transfer.
• Rates are per vehicle one way.
• Rates are subject to change without prior notice.
• Quotations will be valid for 7 days from quotation date.
• Toll fees and fuel is included in our rates.
• The rates quoted may vary due to the type of vehicle or service required.

Flight changes (delays)

• All flights are monitored by NTC Tours and are subject to the information provided by the ACSA (Airports Company of South Africa) information system. 
• If the flight status change to “diverted” or “indefinitely delayed” after a driver has been dispatched, we will wait one hour at the airport for a status update. If the status remains unchanged, we end the shuttle with original quoted shuttle costs to your account and schedule a second shuttle to collect you at the updated arrival time if this information is available to us, with the second shuttle charged at the same rate as your original quote also to your account.

Client to be Charged.

• If the driver is unable to find passenger (s) after making all reasonable efforts the client will be charged in the event of client not showing up or if client made other alternative transport arrangements.
• Where a client or passenger gives incorrect information regarding a date, weekday, pick up address or pick up time, it will be the client’s financial responsibility.
• In the event of a client missing a flight and the booking office not being notified prior to vehicle being despatched, we reserve the right to charge the full rate. To arrange a new transfer for the client, will constitute a new booking, thus a new charge. This does not apply to delayed flights.

Cancellation & Refunds

• Cancellations must be verified and confirmed via email or telephonically at least 6 (two) hours before scheduled collection time.
• Cancellations under 2 hours: Guests will be charged at the full rate.